Servicing on operating systems and applications, with remote support
Vulpes performs servicing on operating systems as well as applications for private as well as companies. This includes checking that the operating system and applications are running properly and not raising any error messages. Vulpes verifies that backups have been configured and are working. In case of issues, Vulpes performs a root cause analysis of any error and tries to fix the issues instead of trying to reinstall the application or operating system. Because of years of experience, Vulpes has many tricks up its sleeve.
Vulpes can do a basic analysis of Bluescreen error messages in order to identify the culprit and try to remedy it.
Vulpes can also install application or operating system updates and security patches. In case of issues, Vulpes performs the necessary troubleshooting and tries to remedy possible issues.
Vulpes gives recommendations for full disk encryption on workstations and servers that considers customer-specific risks. Those recommendations always include steps to keep the required recovery keys in a safe place. Vulpes uses the BitLocker technology.
For faster and easy help for the client, Vulpes can perform Remote Support via a self-developed application called "Software Deployment and Control". Vulpes can adapt this application if needed. The application updates itself, reports status information of your systems, reports possible issues logged in the event log and reports hardware information like the hard disk status in order to detect failing disks. When requested, Vulpes can also transfer BitLocker Recovery Passwords as an additional security measure. The application can also be used to deploy many familiar applications and their updates. Vulpes can also use this application to access other devices in your network by using one of your managed devices as a gateway to perform operations on your network equipment like routers, firewalls or network printers. The application can also be used to perform screen sharing and transfer files.
Vulpes assures that the application "Software Deployment and Control" respects data protection laws and that only "status" information is collected. Private data like files in general, pictures, music, mails are not transferred. Remote support sessions are only initiated at the request of the customer.
The application "Software Deployment and Control" is also available as Open Source on GitHub.
Vulpes offers the reinstallation of operating systems as a service. This is especially useful for replacing "End of life" versions of Windows if in-place upgrades are not supported. The language of applications and operating systems can be chosen.
Vulpes supports all Windows systems, such as Windows 10 and Windows 11, as well as server systems based on Windows, such as Windows 2016, Windows 2019 and Windows 2022.
Special systems such as Windows Enterprise (CBB, LTSB, LTSC) and Windows 10 IoT (LTSC) are supported as well. Windows 10 LTSC is a long term support version of Windows that is supported by Microsoft for 10 years and receives only security updates and bug fixes. It is useful for POS and embedded devices as it reduces compatibility issues with third party applications. Vulpes sells Windows 10 IoT (LTSC) only with POS or embedded devices.
Vulpes performs service on desktop applications. Some examples are Microsoft Office, LibreOffice, Firefox and Chrome. Vulpes also provides service on server applications as detailed in Installation and service of networks and server applications.
Vulpes can do a basic analysis of Bluescreen error messages in order to identify the culprit and try to remedy it.
Vulpes can also install application or operating system updates and security patches. In case of issues, Vulpes performs the necessary troubleshooting and tries to remedy possible issues.
Vulpes gives recommendations for full disk encryption on workstations and servers that considers customer-specific risks. Those recommendations always include steps to keep the required recovery keys in a safe place. Vulpes uses the BitLocker technology.
For faster and easy help for the client, Vulpes can perform Remote Support via a self-developed application called "Software Deployment and Control". Vulpes can adapt this application if needed. The application updates itself, reports status information of your systems, reports possible issues logged in the event log and reports hardware information like the hard disk status in order to detect failing disks. When requested, Vulpes can also transfer BitLocker Recovery Passwords as an additional security measure. The application can also be used to deploy many familiar applications and their updates. Vulpes can also use this application to access other devices in your network by using one of your managed devices as a gateway to perform operations on your network equipment like routers, firewalls or network printers. The application can also be used to perform screen sharing and transfer files.
Vulpes assures that the application "Software Deployment and Control" respects data protection laws and that only "status" information is collected. Private data like files in general, pictures, music, mails are not transferred. Remote support sessions are only initiated at the request of the customer.
The application "Software Deployment and Control" is also available as Open Source on GitHub.
Vulpes offers the reinstallation of operating systems as a service. This is especially useful for replacing "End of life" versions of Windows if in-place upgrades are not supported. The language of applications and operating systems can be chosen.
Vulpes supports all Windows systems, such as Windows 10 and Windows 11, as well as server systems based on Windows, such as Windows 2016, Windows 2019 and Windows 2022.
Special systems such as Windows Enterprise (CBB, LTSB, LTSC) and Windows 10 IoT (LTSC) are supported as well. Windows 10 LTSC is a long term support version of Windows that is supported by Microsoft for 10 years and receives only security updates and bug fixes. It is useful for POS and embedded devices as it reduces compatibility issues with third party applications. Vulpes sells Windows 10 IoT (LTSC) only with POS or embedded devices.
Vulpes performs service on desktop applications. Some examples are Microsoft Office, LibreOffice, Firefox and Chrome. Vulpes also provides service on server applications as detailed in Installation and service of networks and server applications.